“Attentive to staff and superlative customer service!”

My two funeral homes hired Linda and Director On Call in October 2010 and Linda has delivered upon everything she promised. The pricing is very reasonable, staff are attentive to our family’s needs and quality of service superlative. In 22 years in the death care profession, this is by far the best funeral home answering service I have ever had represent my funeral home.

— Ken Pearce; Managing Director; Greer Family Mortuary/Grant Miller-John-Cox

"Consummate Professionals." 

Director On Call has been our answering service for several years. As a family owned funeral home, we pride ourselves on providing premium services to our families. Initially moving to an answering service, we were concerned that we were compromising our standards. We were immediately pleased with how things went – our night team instantly felt relief from less sleepless nights answering phones, and our families were cared for just as they had been before we made the switch. Their team handles everything from booking our appointments, arranging night-time transfers and taking messages that are relayed consistently each day at the prescribed time by email to name a few.

They are a team of consummate professionals that are a direct reflection of the premium brand we pride ourselves on providing. We look forward to continuing this relationship for years to come. 

-Sherri Tovell; Vice President of Family Service; Families First Funeral Home

“Director on Call Really Helps our Families.”

I have been using the services of Director On Call for many years now as having my families served 24 hours a day is very important to me. They offer complete transparency when representing my Funeral Home. We had a woman come into our facility the day after speaking to with an operator at Director On Call. She asked to see Brenda. Brenda, a Director On Call operator had spoken with her the night before with compassion and empathy and she wanted to thank her. She didn’t realize that Brenda was with Director On Call; she thought she worked at the Funeral Home. Director On Call’s operators really help our families.

— Jim Reid; Owner; James Reid Funeral Home

“Complete Confidence!" 

I am pleased to give a testimonial about Director on Call. We have been very pleased with their service we have received since switching from our former answering service. It is so nice to have complete confidence that our phones are being answered by such professional associates that work for this firm. We have no fear of having any problems with our families or their friends as they are seeking information. They give the appearance that they are just part of our caring team ready to serve the families who call on us at the time of a death.

— George Darte; Funeral Events Planner/Owner; George Darte Funeral Chapel Inc. 

“Totally Happy with the Service!”

I have used five Telephone Answering Services over the past 18 months, and have finally found a service I am totally happy with! 

— Randy Valentine; Managing Partner; Dieterle Memorial, IL.